Shipping FAQ

How long does shipping take?

• We aim for all orders to arrive within 1–2 days whenever possible
• Most orders are processed and shipped quickly to minimize delays
• Delivery time may vary slightly depending on location and carrier

When will my order ship?

• Orders are typically processed within 1 business day
• You’ll receive a confirmation once your order has been fulfilled

Do you offer local delivery?

• Yes — we offer local delivery within 45 miles
• This is a great option for faster delivery and avoiding shipping delays

Can I modify my order after placing it?

• Yes — if you need to make a change, contact us as soon as possible
• We will do our best to adjust your order before it ships

What happens during extreme weather?

• During severe weather conditions, shipping carriers may experience delays
• If you are located nearby, we may offer local delivery as an alternative

How will I know when my order ships?

• You will receive a notification once your order is fulfilled
• Tracking may be included depending on the shipping method

What if my order is delayed?

• While we aim for fast delivery, delays can occasionally happen
• If your order seems delayed, feel free to reach out and we’ll help track it down

Do you offer local pickup?

• Local pickup may be available depending on scheduling or events
• Contact us to arrange pickup if needed

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Heat-Sensitive Shipping

Some TerraSana Farms products—including magnesium lotions and botanical balms—are handcrafted with natural ingredients that soften in high temperatures.

To help preserve product quality, these items ship in insulated packaging using expedited shipping services during warm weather.

Why do I only see expedited shipping?

Heat-sensitive products are shipped using faster delivery methods to reduce the time they spend in hot delivery vehicles and warehouses.

When my package arrives

Please retrieve your package as soon as possible after delivery. Avoid leaving it in a mailbox, on a porch, or in direct sunlight.

If your product arrives softened:

  • Allow it to return to room temperature.
  • If needed, refrigerate it briefly until it firms up again.

Temporary softening does not reduce the effectiveness of the product.

During periods of extreme heat, TerraSana Farms may delay shipment by 1–2 business days if necessary to help protect product quality.