Shipping FAQ
How long does shipping take?
• We aim for all orders to arrive within 1–2 days whenever possible
• Most orders are processed and shipped quickly to minimize delays
• Delivery time may vary slightly depending on location and carrier
When will my order ship?
• Orders are typically processed within 1 business day
• You’ll receive a confirmation once your order has been fulfilled
Do you offer local delivery?
• Yes — we offer local delivery within 45 miles
• This is a great option for faster delivery and avoiding shipping delays
Can I modify my order after placing it?
• Yes — if you need to make a change, contact us as soon as possible
• We will do our best to adjust your order before it ships
What happens during extreme weather?
• During severe weather conditions, shipping carriers may experience delays
• If you are located nearby, we may offer local delivery as an alternative
How will I know when my order ships?
• You will receive a notification once your order is fulfilled
• Tracking may be included depending on the shipping method
What if my order is delayed?
• While we aim for fast delivery, delays can occasionally happen
• If your order seems delayed, feel free to reach out and we’ll help track it down
Do you offer local pickup?
• (Optional — include if you want this)
• Local pickup may be available depending on scheduling or events
• Contact us to arrange pickup if needed
Heat & Cold Sensitivity
Some of our products (including magnesium lotions, balms, and oil-based items) are sensitive to extreme temperatures.
During warmer months or high heat conditions, products may soften or melt in transit. This does not affect the quality or effectiveness of the product.
If your product arrives softened or melted:
- Allow it to return to room temperature
- For faster results, place it in the refrigerator for a short time
Due to the nature of these ingredients, we are not responsible for melting caused by weather conditions during shipping.
If you have concerns about temperature during transit, please contact us before placing your order. We are happy to discuss shipping options or local delivery when available.